Man with Van West Kensington Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van West Kensington provides removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Service means any man and van, removal, collection, delivery, relocation, loading, unloading, or related service provided by us.

1.2 Customer means the person, firm, or company booking or using our services.

1.3 Goods means the items, belongings, furniture, equipment, or materials that are the subject of the service.

1.4 Quote means the price or estimate provided to you for the service, based on the information you supply.

1.5 Agreement means the contract between you and us for the provision of the service, governed by these Terms and Conditions.

2. Scope of Services

2.1 We provide man and van services for domestic and commercial customers, including local removals, collections, and deliveries in and around West Kensington and other serviceable areas.

2.2 The exact scope of the service, including the number of staff, size of vehicle, estimated duration, and any additional tasks, will be agreed at the time of booking and detailed in your confirmation.

2.3 We do not provide specialist removal services for items requiring dedicated or regulated handling, such as hazardous substances, unless expressly agreed in writing in advance.

3. Booking Process

3.1 You may request a quote by providing full and accurate information regarding the type and quantity of goods, collection and delivery addresses, access details, dates, times, and any special requirements.

3.2 All quotes are based on the information you provide. If any information is incomplete or inaccurate, the quote may not be valid and additional charges may apply.

3.3 A booking is only confirmed when we have accepted your request and provided you with a booking confirmation. We reserve the right to refuse any booking at our discretion.

3.4 It is your responsibility to check the details in your booking confirmation and to notify us promptly of any errors or changes required.

3.5 You must ensure that you or an authorised representative is present at both the collection and delivery addresses at the agreed times, unless otherwise agreed in advance.

4. Prices and Quotations

4.1 Prices may be based on time, distance, volume, vehicle size, number of movers, or a combination of these factors, as explained at the time of quotation.

4.2 Unless expressly stated otherwise, quotes do not include congestion charges, parking fees, tolls, or other third party charges, which will be added to the final bill where applicable.

4.3 Quotes are provided on the assumption of reasonable access at all locations, including suitable parking, lift access where applicable, and no unusual obstacles. Additional charges may apply where access is restricted or more time and labour are required.

4.4 We reserve the right to revise the quote if your requirements change, if the information provided was inaccurate or incomplete, or if additional services are requested on the day of the move.

5. Payments and Charges

5.1 Unless agreed otherwise, payment is due on completion of the service on the day of the move.

5.2 We may require a deposit or advance payment to secure your booking. Any such requirement will be confirmed before you accept the booking.

5.3 You agree to pay all charges in full and without set-off or deduction. If payment is not received when due, we may charge interest on the outstanding amount at a reasonable daily rate until payment is made in full.

5.4 Where work is charged by the hour, the minimum booking period and billing increments will be specified in advance. Time is calculated from arrival at the collection address until completion at the final delivery address, including any agreed waiting time.

5.5 Additional charges may apply for delays outside our control, such as waiting for keys, delayed access, extended packing, or other issues that extend the time of the service beyond that originally estimated.

6. Cancellations and Amendments

6.1 If you need to cancel or amend your booking, you must notify us as soon as possible.

6.2 Cancellations made with reasonable notice may not incur a fee. However, we reserve the right to apply a cancellation charge where short notice is given or where we have incurred costs or lost the opportunity to take other bookings.

6.3 As a guideline, cancellations made less than 48 hours before the scheduled start time may be subject to a cancellation fee up to a reasonable percentage of the agreed price, and cancellations made on the day of the move may be charged in full or as otherwise agreed.

6.4 If you wish to change the date, time, addresses, or the scope of the service, this will be subject to our availability and may require a revised quote. We are not obliged to accommodate changes, but we will make reasonable efforts to do so.

6.5 We reserve the right to cancel or postpone a booking in the event of circumstances beyond our control, including but not limited to severe weather, vehicle breakdown, illness, accidents, or emergencies. In such cases, we will seek to rearrange the service at a mutually convenient time. Our liability will be limited to the return of any pre-paid amounts for services not provided.

7. Customer Obligations

7.1 You are responsible for ensuring that the goods are properly packed, secured, and prepared for transport, unless packing services have been expressly included in your booking.

7.2 You must ensure that all fragile, valuable, or delicate items are suitably protected and clearly identified to our staff before loading.

7.3 You must arrange for suitable parking at both collection and delivery locations and ensure that we have safe and legal access for the vehicle. Any penalties or fines arising from inadequate parking arrangements may be charged to you.

7.4 You must disclose any items of exceptional weight, size, value, or difficulty of handling at the time of booking. We reserve the right to refuse to move any items that are unsafe, illegal, or reasonably considered beyond the scope of the service.

7.5 You may not ask our staff to disassemble or reassemble items that require specialist knowledge or tools unless this has been previously agreed and is within their competence.

8. Items Not Accepted for Transport

8.1 We do not carry hazardous, illegal, or prohibited items, including but not limited to explosives, flammable substances, corrosive materials, firearms, drugs, or stolen goods.

8.2 We do not accept responsibility for perishable goods, plants, animals, or living organisms, and we reserve the right to refuse to carry them.

8.3 We recommend that you do not include cash, jewellery, watches, personal documents, or other high value or irreplaceable items in the goods. If you choose to do so, this is at your own risk and subject to the liability limitations set out in these Terms and Conditions.

9. Liability and Insurance

9.1 We will take reasonable care when handling and transporting your goods. However, our liability is subject to the limitations and exclusions in this section.

9.2 Our liability for loss of or damage to goods arising from our negligence or breach of contract will be limited to a reasonable amount per item or per load, as specified or agreed at the time of booking, unless a higher level of cover has been expressly agreed in writing and any applicable additional premium has been paid.

9.3 We will not be liable for loss or damage that arises from your failure to properly pack or protect the goods, inherent defects in the goods, normal wear and tear, or pre-existing damage.

9.4 We will not be liable for any indirect or consequential loss, including loss of profit, loss of revenue, loss of business, or loss of opportunity, arising from or in connection with the service.

9.5 We will not be responsible for any loss or damage resulting from delays or failure to perform the service where such delay or failure is caused by events beyond our reasonable control, including traffic, road closures, accidents, severe weather, or other unforeseen circumstances.

9.6 Any claim for loss or damage must be notified to us as soon as reasonably possible and in any event within a reasonable period after the completion of the service. You must provide evidence of the loss or damage and allow us a reasonable opportunity to investigate.

10. Customer Indemnity

10.1 You agree to indemnify us against any loss, damage, cost, or expense we suffer as a result of:

a. your breach of these Terms and Conditions

b. your provision of incorrect or incomplete information

c. the presence of prohibited, hazardous, or illegal items among the goods

d. any claim by a third party arising from our provision of the service in accordance with your instructions.

11. Waste and Disposal Regulations

11.1 We operate in accordance with relevant waste and environmental regulations. We are not a general waste collection service and will only remove and dispose of items as agreed at the time of booking.

11.2 We will not remove hazardous waste, clinical waste, chemicals, or any items that require specialist disposal or licences, except where specifically agreed and arranged in advance.

11.3 Where we agree to remove items for disposal, you confirm that you have the right to dispose of those items and that they are free from contamination.

11.4 Any disposal charges, including recycling centre fees or third party disposal costs, will be passed on to you in addition to our service charges, where applicable.

11.5 You agree not to request that we dispose of items unlawfully or in a manner that breaches local waste and environmental regulations. We reserve the right to refuse any such request.

12. Delays, Access, and Parking

12.1 You are responsible for ensuring that suitable parking is available for the vehicle at both the collection and delivery addresses. Any restrictions such as permits, meters, or time limits must be managed by you.

12.2 If we are unable to park safely and legally, we may not be able to complete the service as planned, and additional charges may apply for any waiting time or alternative arrangements.

12.3 You must ensure that access to your property is clear and safe. We are not responsible for delays caused by blocked entrances, absent keys, or other access issues beyond our control.

13. Complaints

13.1 If you are dissatisfied with any aspect of the service, you should raise the issue with us as soon as reasonably possible so that we have an opportunity to address it.

13.2 We take complaints seriously and will review your concerns, investigate where appropriate, and respond within a reasonable timeframe.

14. Data Protection and Privacy

14.1 We will collect and use your personal information only for the purposes of providing our services, managing your booking, processing payments, and for legitimate business administration.

14.2 We will take reasonable measures to protect your personal information and will not sell or misuse your data. Any sharing of your information with third parties will be limited to what is necessary to deliver the service or comply with legal obligations.

15. Variation of Terms

15.1 We reserve the right to update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings from the date they are published or otherwise communicated.

15.2 The version of the Terms and Conditions in force at the time of your booking will govern your agreement with us, unless a later version is expressly agreed in writing.

16. Severability

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising from or in connection with them or the service shall be governed by and construed in accordance with the laws of England and Wales.

17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the service provided.

By confirming a booking or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.