These Terms and Conditions set out the basis on which Man With Van West Kensington provides removal, transport, loading, unloading, and related domestic or commercial moving services. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. The purpose of this document is to ensure a clear, fair, and lawful service agreement for both parties.

In these terms, “we,” “us,” “our,” and similar expressions refer to the service provider, and “you,” “your,” and similar expressions refer to the customer or any person acting on the customer’s behalf. These terms apply to all bookings unless we agree otherwise in writing. They should be read together with any written quotation, booking confirmation, inventory, or service notes provided before the job begins.

The Man With Van West Kensington service is designed to offer practical transport support for furniture, boxes, equipment, and other lawful goods. Unless stated in writing, we do not act as a storage provider, specialist courier, or disposal contractor. Any additional services, such as packing, dismantling, reassembly, or waiting time, are provided only where agreed in advance and may be subject to extra charges.

All quotations are based on the information supplied at the time of enquiry. You must provide accurate and complete details, including addresses, access conditions, item descriptions, estimated volume, and any unusual handling requirements. If the information changes before the booking date, we may revise the quote, amend the vehicle size, adjust the time required, or decline the booking if the revised requirements cannot reasonably be met.

Bookings are normally confirmed only after you accept the quotation and provide any required deposit or advance payment. A booking confirmation may be issued by email, message, or another written record. It is your responsibility to check the confirmation carefully, including the date, time window, service scope, and any exclusions. If you notice an error, you must notify us promptly so that it can be corrected before the moving date.

We reserve the right to refuse or cancel a booking where the work requested is unsafe, unlawful, outside the agreed scope, or materially different from the information given at the time of booking. This includes, but is not limited to, situations involving improper packaging, unsafe access, prohibited goods, excessive weight, or conditions that would place our staff, vehicles, or third parties at unreasonable risk.

Payment terms will be stated in the quotation or booking confirmation. Unless otherwise agreed, payment is due on completion of the service or in accordance with any advance-payment requirement notified before the move. We may request a deposit to secure the booking, and such deposit may be non-refundable where clearly stated and where reasonable to do so under applicable law.

Accepted payment methods may include bank transfer, debit card, credit card, or other methods agreed in advance. Any payment must be made in full without unlawful deductions, chargebacks, or set-off unless required by law. If payment is not received by the due date, we may charge reasonable recovery costs, interest where permitted, and any administrative fees arising from the delay.

Any additional charges must be based on genuine service variation, waiting time, parking restrictions, access issues, additional labour, last-minute changes, or extra items not included in the original quotation. We will aim to explain the reason for any extra charge before it is applied. If a customer disputes a charge, they should raise the matter promptly so that it can be reviewed in good faith.

You may cancel or reschedule a booking by giving notice in writing. The amount refunded, if any, will depend on the timing of the cancellation, the costs already incurred, and whether the booking was arranged on a short-notice basis. Where a booking is cancelled very close to the scheduled time, or where the vehicle and team have already been allocated, we may retain part or all of the fee to cover lost time and preparation costs, subject to legal requirements.

If you need to change the move date, access arrangements, item list, or service scope, you should tell us as soon as possible. We will do our best to accommodate reasonable changes, but we are not obliged to do so if the revised request affects availability, staffing, vehicle size, route planning, or pricing. Rescheduling may also involve a revised quotation, especially where the original cost assumptions no longer apply.

You are responsible for ensuring that the pickup and delivery locations are ready for the service. This includes arranging parking permissions where needed, ensuring adequate access, protecting fragile items where appropriate, and making sure that all goods are properly packed and labelled. Unless agreed otherwise, we are not responsible for disassembling items that are fixed, built-in, or unsafe to move in their current condition.

Customer duties also include making us aware of any stairs, narrow corridors, lift restrictions, low ceilings, awkward entrances, or other access challenges. If access is materially different from what was described during booking, this may lead to delays, additional labour charges, or the need to amend the service. We may refuse to move items if, in our reasonable opinion, doing so could cause damage, injury, or breach of law.

You must ensure that all goods handed to us are lawful to transport. We do not knowingly carry stolen, counterfeit, dangerous, illegal, or restricted items. The customer is solely responsible for declaring the nature of all goods and for obtaining any permissions, licences, or documentation required for transport. If prohibited items are discovered, we may stop work, report the matter to the relevant authority if legally required, and charge for time already spent.

We may require you or your authorised representative to be present at the start and end of the service to confirm the scope of work, access instructions, and completion. If no one is available to provide instructions or sign off the job, we may complete the service using reasonable judgment, or we may suspend the work until a responsible person is available. Any resulting delay may be chargeable.

We will use reasonable care and skill when carrying out the service. However, liability is limited to the extent permitted by law. We are not responsible for loss or damage arising from events outside our control, including adverse weather, road closures, traffic incidents, inaccurate information supplied by the customer, or faults in packaging supplied by the customer.

While we take care when handling goods, certain items are inherently fragile, valuable, or difficult to move safely. Unless we have expressly agreed in writing to handle such items and unless they have been properly declared, we accept no liability for antiques, artwork, musical instruments, electronics, glass, ceramics, or similar items that are insufficiently protected or inadequately described. Customers should consider arranging their own insurance for high-value goods.

Where we are responsible for loss or damage, our liability will be assessed fairly and in accordance with applicable law. We will not be liable for indirect or consequential loss, including loss of profit, loss of business, emotional distress, or missed appointments arising from a delay, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

Claims for damage or missing items must be raised as soon as reasonably practicable and, where possible, before the goods are unpacked or moved from the delivery point. You may be asked to provide photographs, a written description, proof of ownership, and any other evidence reasonably required to investigate the claim. Failure to notify us promptly may affect our ability to verify the issue and may reduce or remove any remedy available.

We are not liable for pre-existing damage, wear and tear, poor assembly, hidden defects, or items that fail due to their own condition or age. Likewise, we are not responsible for damage caused by the customer’s instructions, by third-party contractors, or by persons acting at the delivery or collection address. If you instruct us to place an item in a particular location against our advice, any resulting risk remains with you unless law requires otherwise.

If our staff believe an item is too heavy, too unstable, or too risky to move, they may refuse to proceed until the method of handling has been made safe. This may include using more labour, specialist equipment, or additional time. If the service must be paused because a safe method is not available, the booking may be amended or terminated, and charges may still apply for time already worked.

Where our service includes removal of unwanted items, waste handling, or disposal assistance, the customer must clearly state what is to be taken away and must not mix waste with items intended for reuse unless agreed. We only carry and dispose of waste in accordance with applicable UK waste regulations and environmental obligations. The customer must not ask us to remove hazardous waste, clinical waste, asbestos, chemicals, or any other controlled material unless we have expressly agreed in writing and confirmed lawful handling arrangements.

If items are taken for disposal, the customer confirms that they have the right to transfer them to us and that they are not subject to ownership disputes, tenancy restrictions, or contractual prohibitions. We may refuse to handle goods that appear contaminated, unsafe, odorous, infested, or otherwise unsuitable for normal transport. Any disposal charge will reflect the nature of the materials, the required handling method, and the lawful disposal route used.

When waste services are provided, we may separate recyclable material from general waste where practical and lawful. We do not guarantee recycling outcomes or acceptance by third-party facilities. The customer understands that we may need to charge additional fees for loading, sorting, tipping, permits, or other compliance-related costs. If there is uncertainty about whether an item can be collected, the customer should disclose the item in advance before the booking is confirmed.

We reserve the right to refuse any item that could create an environmental, health, or safety risk. If a booking contains mixed waste and household goods, or if the condition of the load differs from the description provided, we may adjust the price or decline part of the job. Any refusal based on legal compliance, safety, or facility restrictions shall not be treated as a breach by us.

You acknowledge that unlawful disposal, fly-tipping, or improper transfer of waste can lead to serious penalties. Accordingly, you must not instruct us to act contrary to environmental law, local authority rules, or site-specific disposal requirements. If you request disposal of an item that is later found to be prohibited, you remain responsible for any consequence arising from the incorrect description, including extra return trips or lawful remediation costs.

Where a waste transfer note, receipt, or similar record is required by law, we may provide one if applicable to the service. You may be asked to confirm the description and quantity of waste before removal. Any such record will relate only to the items actually collected and accepted. We may keep compliance records for a reasonable period in line with our legal and administrative obligations.

These terms may be updated from time to time. The version in force at the time of your booking will usually apply, unless a change in law requires a different approach. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in force. No delay or failure by us to enforce a right shall be treated as a waiver of that right.

We may use subcontractors or additional personnel to perform all or part of the service, provided they are competent and appropriately instructed. Any subcontractor acts as an independent business unless the law states otherwise. We remain responsible for organising the service, but are not liable for the acts or omissions of third parties beyond the extent required by law.

Nothing in these terms affects your statutory rights as a consumer where the service is supplied to an individual acting outside a trade, business, craft, or profession. If you are booking on behalf of a business, different rules may apply to certain losses or contractual protections. In all cases, the service will be provided in a manner that seeks to balance efficiency, fairness, and compliance.

The agreement between you and us is formed once the booking is accepted and confirmed. It reflects the quotation, these Terms and Conditions, and any written variation agreed by both sides. If there is any conflict between the booking confirmation and these terms, the booking confirmation will prevail to the extent of that conflict, unless the law requires otherwise.

The contract is governed by the laws of England and Wales, and any dispute arising from or connected with it shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. By booking a service with Man With Van West Kensington, you acknowledge that you have had a fair opportunity to review these terms and to ask questions before accepting them.

In summary, these terms are intended to support a professional, transparent, and legally compliant moving service. They cover booking, payment, cancellation, liability, and waste obligations while allowing sensible flexibility for real-world moving conditions. If you proceed with a booking, you do so on the basis that these terms will apply to the service provided.